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FAQ

MAKING A RESERVATION

Q: How do I make a reservation for an AmyExpress car?
With AmyExpress we offer three simple ways to book a ride.
1) Website: www.amyexpress.com/book.php.   (Use "ONLINE" as Prom Code to get the online discount!)
2) Phone: +852 3892 8222 / +86 147 143 00358 / +1 928 318 6666
3) Mobile App: Download our apps “DrivenAnywhere” with Operator Code “936550”

Q: Where does AmyExpress provide car service?
You can ride with AmyExpress in every Greater China city (including Shanghai, Beijing, Hong Kong, Taipei), Singapore, Tokyo, and over 300 cities worldwide in 110 countries.  Rides can be booked in advance using any of our reservation methods as mentioned above. Most reservations need to be scheduled 4 hours before your requested pick-up time. Advance reservation times differ based on the pickup location.  

Q: What's the difference between the vehicle classes?
AmyExpress offers a wide selection of vehicle types to best meet the needs of our passengers and travel organizers. To learn about the differences, please visit Our Fleet page.

Q: How many passengers and bags can each vehicle type accommodate?
Each vehicle can accommodate a different number of passengers and bags. Please visit Our Fleet page to view our passenger and bag limits for each car class.  If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle.  Hong Kong safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly.

Q:What information is collected during booking and how is this information used?
Any information you provide to us when booking is confidential and never shared with a third party unless only for the ride purpose.  We ask for the passenger's name, pick-up and drop-off locations, vehicle request, credit card information, mobile number and email address. The email address you provide us with will be sent the booking confirmation and a final receipt. We also ask for the passenger's mobile number so they can receive essential SMS alerts on the day of their ride. You can opt-out of providing us with an email address and mobile number; however, this could result in a number of ride-related issues like missing an error in a reservation or being unable to locate your driver at pick-up. We strongly recommend that all passengers provide a valid email address and mobile number.

Q: What is AmyExpress's ride cancellation policy?
We know plans can change, so we've designed an industry-leading cancellation policy that's flexible for our customers and supports our drivers. We won't charge cancellation fees (and any applicable ride-related expenses) if you cancel before 24 hours of scheduled pick-up time.

 AFTER YOUR BOOK

Q: How will I know my car has arrived and what if I need to contact the driver?
If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when he/she arrives at your pickup location.  If you need to contact your driver, the best number to call will be listed in the SMS alert.

If you've provided us with your email, you will receive an email update to let you know your driver is on the way and again when he/she arrives at your pickup location.

You can also always call us at +852 3992 8222 / +86 147 143 00358 / +1 928 318 6666 to check the status.   

Q: What if I'm running late or my flight is late - will my driver wait for me?
Yes, but please be aware after the wait time grace period you will be charged wait time. With an airport pick-up, if you've provided us with your flight information we will track your flight, in an effort to help you avoid wait time fees. Our industry leading grace periods are: 30 minutes for a domestic flight/cruise terminal pick-up, 60 minutes for an international flight pick-up and 15 minutes for anywhere else. After the grace period expires you will be charged wait time.  Wait Time is HK$8/minute.  We will try to reach you several times before completely canceling your ride. 

CREATING AN ACCOUNT

Q: What's the benefit of creating a AmyExpress account?
An AmyExpress account allows you to quickly view and manage your current, canceled and completed reservations. It also allows you the ability to edit or cancel any reservations, manage your payment methods and contact information, and most importantly it expedites the booking process.  Online booking would eliminate the human errors from our side hence give the passengers totally hassle-free experiences.  Online rates tend to be cheaper than the rates offered via call and/or emails. 

Q: Does AmyExpress offer services for corporations?
Yes. We can work with you to customize a travel program that best meets your needs and the needs of your travelers.   Please don't hesitate to give us a call to discuss.

RATES AND FEES

Q: What currency are your online quotes in?
HK Dollar (as this is the free-floating and internationally accepted currency in China)

Q:
How much will my AmyExpress ride cost?
AmyExpress's fares are based on distance calculations from the pick-up to drop-off location. In certain locales, the distance is calculated by zone. In others, the calculation is based on the exact start and end points. To get an estimate of your ride, please visit www.AmyExpress.com and enter your ride details with the date and time you will need the service.

Q: Are there additional or hidden fees?
AmyExpress does not have hidden fees. We show you your estimated total upfront, which includes all charges with the exception of wait time, stops, parking or tolls, early morning/late night over-time (in between 11pm and 6am) which cannot be calculated until the ride is complete.

Q: Is gratuity included or should I tip the driver when I exit?
You are not required to pay the driver a tip when exiting in China, Japan and most of other Asian countries.  You are encouraged to pay the driver a tip in the US and many other western countries.